Hello, I’m Jacqueline.
I am a senior UX content designer, technical writer, and trainer from Seattle. Please reach out, I'd love to meet you!
​
About Me
I’m a senior content designer with a passion for mobile-first experiences and app design. With over 8 years of experience, I’m a versatile communicator and I'm particularly adept at tailoring my work to meet the unique needs of my audience. Outside of work, you can find me camping, traveling, writing poetry, or exploring Seattle for the best cup of coffee.
My Experience
Positions & Education
Senior UX Content Designer / Researcher
Centene Corp.
August 2022 - Present
Manage content across 20 secure apps and 40 websites, supporting over 28 million Medicare, Medicaid, and marketplace members. Create and oversee UX style guide to drive consistent brand content strategy. Conduct research studies, user interviews, and audits to enact data-driven solutions. Oversee the UX intern program and create and conduct trainings for new employees. Balance the needs of all stakeholders, including business executives, state regulators, and medical SMEs. Advocate for clear and accessible content for our diverse member base. Implement AI writing software to increase efficiency.
Publications Analyst /
Technical Writer Gainwell Technologies.
April 2020 - April 2022
Oversaw designing and writing the user-focused Medi-Cal Provider Manual, collaborating with SMEs to convey complex Medi-Cal policy for 130,000+ providers. Trained colleagues and designed learning modules to promote ADA accessibility. Balanced many projects and delivered content on tight deadlines. Stayed up-to-date with and quickly communicated rapidly changing medical policies throughout the COVID-19 Public Health Emergency.
Web Designer/
Content Developer
Dancing Zebra Safari Co
March 2016 - August 2022
Designed company website (https://www.dancingzebrasafari.com) for desktop and mobile. Wrote and managed all content for the website, including fun, thoughtful headlines/copy, marketing materials, and blog posts. Created eye-catching travel itineraries and followed up with client leads, employing marketing methodologies.
Technical Writer /
Trainer
PowerSchool LLC
March 2017 - February 2020
Onboarded team of remote employees in Bengaluru, India, coordinating trainings (synchronous and asynchronous), cultivating cross-cultural partnerships, and assessing progress. Wrote and edited concise, user-focused content for PowerSchool documentation, supporting the 13,000+ school districts and 90+ countries that use the PowerSchool SaaS and partnering with User Experience Designers. Adhered to tight deadlines of monthly Agile software releases.
Proposal Writing Assistant
PowerSchool LLC
Worked with the PowerSchool Proposals Team on a project-by-project basis. Interpreted Requests For Proposal (RFPs), creating eye-catching templates, and writing enticing cover letter. Requires great attention to detail, marketing-focused writing, working with a team, and adherence to tight deadlines.
January 2018Â - June 2019
Bachelor's of Arts, English
University of California, Davis
Graduated Highest Honors (3.89) with major in English, Literary Focus and minor in Education.
Awarded first place in 2017-2018 UC Davis undergraduate essay contest.
Recipient of James and Leta Fulmor scholarship for academic excellence.
2015 - 2019
Professional Portfolio
Medi-Cal Policy
Like all legally binding documentation, Medi-Cal policy requires meticulous attention to detail and thorough analysis. As a Publications Analyst, I conducted quality assurance reviews along with independently developing my own content. All Medi-Cal policy is live in the Publications area of
medi-cal.ca.gov and an excerpt is linked below.
Marketing Letters
As a Proposal Writing Assistant, I designed eye-catching templates and wrote enticing cover letters in response to Requests for Proposal (RFPs). This served as PowerSchool's first line of marketing when pitching to new clients. See a sample proposal cover letter below. For confidentiality, some information has been redacted.
Instructional Design
As an Education Minor, I studied educational best practices and designed lessons and units as part of my studies. I had the opportunity to intern in a classroom with high school English students, observing, teaching, and assisting the lead teacher in charting out units and lesson plans. See below for a sample lesson plan.
Published Poetry
I am a lifelong reader and avid poetry writer. I have consistently maintained a blog for the past 8 years. I have been published in a variety of literary journals and I have self-published a book. All of my work is available on my personal blog (carpenoctumpoetry.com) and below, you will find a link to my work published with Open Ceilings.
Hobbies
Poetry
I love reading and writing poetry and connecting with the Sac poetry community.
Camping & Hiking
Exploring the natural beauty of the U.S. is a joy and a privilege.
Traveling
I love leaving my comfort zone and exploring new places.
Singing
Singing with others in a choir has always been one of my favorite pastimes.
