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Hello, I’m Jacqueline.

I am a senior UX content designer, technical writer, and trainer from Seattle. Please reach out, I'd love to meet you!

About Me

I am a Northern California native with a passion for people and teaching, which I harness to create high-quality instructional materials and content. I enjoy seeing projects through from start to finish. I am a versatile communicator and experienced writer and am particularly adept at tailoring my work to meet the unique needs of my audience. Outside of work, you can find me camping, traveling, writing poetry, or exploring Seattle for the best cup of coffee.


My Experience

Positions & Education

Senior UX Content Developer/ UX Researcher
Centene Corp.

Write and manage content for desktop and mobile sites. Create style guides to drive brand consistency and state compliance, including accessibility requirements. Integrate style guides into Figma for quick content automation to benefit writers and designers.

August 2022 - Present

Web Designer/
Content Developer

Dancing Zebra Safari Co.

March 2016 - August 2022

Designed company website ( for desktop and mobile. Write and manage all content for the website, including fun, thoughtful headlines/copy, marketing materials, and blog posts. Create eye-catching travel itineraries and follow up with client leads, employing marketing methodologies.

Publications Analyst/
Technical Writer  

Gainwell Technologies

April 2020 - April 2022

Oversee planning, writing, and editing the user-focused Medi-Cal Provider Manual, collaborating with SMEs at the Department of Health Care Services to digest and clarify complex Medi-Cal policy for Medi-Cal’s 130,000+ providers and demonstrating excellent communication, collaboration, time management, and organizational skills. Give and receive editorial feedback as a member of the Quality assurance team. Promote customer success through accurate and ADA accessible documentation. Balance multiple projects with varying deadlines, delivering manual updates based on fast-paced Agile schedule.

Technical Writer/

PowerSchool LLC

March 2017 - February 2020

Onboarded team of remote employees in Bengaluru, India, coordinating trainings (synchronous and asynchronous), cultivating cross-cultural partnerships, and assessing progress. Wrote and edited concise, user-focused content for PowerSchool documentation, supporting the 13,000+ school districts and 90+ countries that use the PowerSchool SaaS and partnering with User Experience Designers. Adhered to tight deadlines of monthly Agile software releases.

Proposal Writing Assistant

PowerSchool LLC

Worked with the PowerSchool Proposals Team on a project-by-project basis. Interpreted Requests For Proposal (RFPs), creating eye-catching templates, and writing enticing cover letter. Requires great attention to detail, marketing-focused writing, working with a team, and adherence to tight deadlines.

January 2018 - June 2019

Bachelor's of Arts, English

University of California, Davis

  • Graduated Highest Honors (3.89) with major in English, Literary Focus and minor in Education.

  • Awarded first place in 2017-2018 UC Davis undergraduate essay contest.

  • Recipient of James and Leta Fulmor scholarship for academic excellence.

2015 - 2019

Professional Portfolio

Technical Documentation

The PowerSchool Student Information System is a powerful and complex software that requires high-quality technical documentation for customers to learn its ins-and-outs. Below, you will find the online help space that I was responsible for writing and maintaining.

Website Creation

I designed and created the website for Dancing Zebra Safari Co., including writing sample itineraries and blogposts, implementing a user-friendly navigation for both desktop and mobile versions, and creating an eye-catching site to draw in new customers.

Medi-Cal Policy

Like all legally binding documentation, Medi-Cal policy requires meticulous attention to detail and thorough analysis. As a Publications Analyst, I conduct quality assurance reviews along with independently developing my own content. All Medi-Cal policy is live in the Publications area of and an excerpt is linked below.

Marketing Letters

As a Proposal Writing Assistant, I designed eye-catching templates and wrote enticing cover letters in response to Requests for Proposal (RFPs). This served as PowerSchool's first line of marketing when pitching to new clients. See a sample proposal cover letter below. For confidentiality, some information has been redacted.

Instructional Design

As an Education Minor, I studied educational best practices and designed lessons and units as part of my studies. I had the opportunity to intern in a classroom with high school English students, observing, teaching, and assisting the lead teacher in charting out units and lesson plans. See below for a sample lesson plan.

Published Poetry

I am a lifelong reader and avid poetry writer. Since I took my first poetry workshop at UC Davis, I have consistently maintained a blog and have been published in the Open Ceilings magazine. All of my work is available on my personal blog ( and below, you will find a link to my work published with Open Ceilings.

Resume - Jacqueline Gordon

Please download my complete resume below.




I love reading and writing poetry and connecting with the Sac poetry community.

Camping & Hiking

Exploring the natural beauty of the U.S. is a joy and a privilege.


I love leaving my comfort zone and exploring new places.


Singing with others in a choir has always been one of my favorite pastimes.

Let’s Connect

  • LinkedIn

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